UK Leisure Living Group revealed as 2021 British Pool & Hot Tub Awards Winner

The aspiration for hot tub ownership saw a surge in demand last year, with home, lifestyle and health at the forefront of people’s minds. Other factors, such as travel restrictions and the great British weather which blessed the UK in 2020, ensured that many holiday budgets were re-purposed to create an everydaycation experience at home.

Leading the way for the hot tub industry, the UK trade association BISHTA (British and Irish Spa and Hot Tub Association) annually invite their members to enter the British Pool & Hot Tub Awards. These awards bring together BISHTA and SPATA (Swimming Pool and Allied Trades Association) members. The combined swimming pool, spa, hot tub and wellness industry awards attract entries from companies across the UK, celebrating the best of construction, design, installation, retail, hire, service and innovation.

Local company, UK Leisure Living Group, based in Mochdre, was awarded by BISHTA two national awards in the Hot Tubs in a Holiday Setting category and the Showroom of the year category. Gareth Jones at UK Leisure Living Group: “We have won numerous industry accolades over the years and pride ourselves as a multi-award-winning company. We always strive for excellence in our installations and service every step of our customer journey, and this starts in our showrooms, with our dedicated team at UK Leisure Living. With our superior range of products, we can provide both residential and commercial hot tubs and exercise spas to our clientele, and we look forward to creating more award-winning installations for our customers during 2021 and beyond”.


With a total of 29 categories to be contested, this year’s winning and highly commended entries to the British Pool & Hot Tub Awards demonstrated the breadth of talent and commitment to quality and service in the industry, even when in the restrictions of a pandemic.

Both BISHTA and SPATA work on behalf of the industry, but with the consumer in mind. Setting Standards and producing a Code of Ethics by which their members are expected to abide. Providing a route for consumers to purchase water leisure products and services with the peace of mind that companies displaying the trade association logos that are listed on the association’s respective websites, are all reputable and trusted businesses working to appropriate standards.

If you would like to find out more about BISHTA and SPATA, please visit: and

New Call and Collect Service

With rules ever changing in Wales, we are trying to quickly adapt to work within them. After the latest guidance from Welsh Government yesterday (21/12/20) they have allowed non essential shops to provide a type of click and collect service. You can order online but for those wanting same day collection. You can call us, or simply turn up and get the goods you want. So from January the 4th (assuming nothing changes) we will be open to serve all you lovely people.

The showroom door will be open and we will welcome you in the foyer, to serve you. Unfortunately you cant come into the showroom fully but we can get the items you need. You can pay via card or cash and take the goods with you. We are fully stocked with all the items your need. If you are interested in buying a hot tub come down and talk to the team for brochures and leaflets. We cant let you in the showroom but we can potentially arrange to view the hot tubs in the open. Please talk to the team to discuss this option.

Everything we do is via social distancing and following the latest Covid guidance rules.

Opening hours from January 4th are as follows;

Monday to Friday 9am to 5pm

Saturday & Sunday 10am to 4pm

We will be using this time to contact customers and make sure you are all safe and well.

Don’t eat too much Turkey! and we will see you in January 🙂

New Wales Lockdown and what it means for us at the UK Leisure Living Group

The news broke this evening of an immediate lock down in Wales 19/12/20 at midnight. What does this mean for us and the showroom? Rest assured if you are booked in for work this side of Christmas, whether it be a hot tub install or service. This will happen, so please do not worry. Next week we were planned to be open Monday to Wednesday 9am to 5pm. If you are planning to visit the showroom for chemicals and last minute stocking fillers, we will be doing a click and collect service. Simply put, turn up and we will collect goods you want and bring them to your car and you can do a card payment.

If you were planning to visit the showroom this week, as a last chance to view some of the BEST Hot Tubs in the World. Then please contact the team. Either email us or message us on Facebook. We have various way to assist in this process. Please note if you just turn up to view hot tubs, we will have to turn you away due to the measures placed upon us. Please contact us as above if you want to discuss a hot tub purchase now or in the next 12 months. If you are a holiday park, or want to buy in bulk you will need to plan at least 6 months in advance to get what you want. Homeowner hot tubs or holiday cottage customer we have some free stock in early Feb as it stands now.

Fast forward to 2021 ———–

With Wales being in a lockdown until at least 3 week of Jan, we have some weird and wonderful ways to shop our hot tubs. So please get in touch above if you are planning a 2021 purchase. If all you need is chemicals and accessories, you can buy them on our webshop here  with FREE shipping over £50 and order early for next day delivery. Don’t forget all our tub prices are on our website and rest assured our tubs are either USA or UK Made. We only supply quality from long established manufacturers. We very much believe in ” Buy Cheap, Buy Twice”

Please keep in touch! 4th Jan the company opens back up. So we will have ground team back out doing installs, services and repairs. If you have any specific questions, please get in touch.

Merry Christmas from all the Team 🙂

Triple Gold Win at the UK Pool and Spa Awards

Business is bubbling for a leading hot tubs company with plans for expansion after Triple awards success.

UK Leisure Living Group scooped 5 prizes at the prestigious UK Pool and Spa Awards this week.

The St Asaph and Mochdre based firm received accolades for

  • Special Achievement Gold Award to Gareth Jones the owner for services to the Community during lock down 1
  • Gold Win for Showroom of the Year
  • Gold Win for Spa Retailer of the Year
  • Silver Win for Team of the Year
  • Silver Win for Spa Technician of the Year for Engineer Danny Bates

Managing Director Gareth Jones was “thrilled” to emerge victorious in such competitive categories and said the awards will act as a springboard for further growth in the next 12 months.

UK Leisure Living Group has gone from strength to strength, taking on new staff and garnering customers nationwide.

Gareth says “we are really close to signing the lease on a new showroom but its all a secret currently. The New showroom will extend our range and create local jobs to that showroom. We are only 6 years into this journey, so to win such prestigious awards, when there are so many brilliant companies in this sector, is a big achievement,” said Gareth.

“The whole team is thrilled because it shows we are moving in the right direction; all of our hard work is paying off as we push sales and build the business with one eye on the future.”

Gareth’s driving ambition is to provide the ultimate outdoor leisure experience for peoples homes, Holiday parks and Holiday accommodation.

“We are still in the early stages as a company but we are delivering on our promise to be the Biggest, Best and offer the widest choice around when it comes to outdoor leisure. With our new addition of outdoor kitchens. We now have a fantastic huge array of products to show our customers.

“But for now, we are going to celebrate these fabulous award wins and continue to add value to the tourism industry and have a positive impact on the economy in North Wales and beyond.”

For more information, visit and follow @NWalesHotTubs on social media.



Customer Notice

⚠️ Urgent Customer Notice ⚠️

Last Night we took the decision to temporarily close our showroom. In accordance with the announcement of Boris Johnson.

☎️ Phone lines will remain open 7 days a week between 10am-5pm on 08450 34 35 50 and team members will be picking up messages and calling you back.

💻 Our website is available 24/7 for online orders of all products and we also have submission forms for all support services we offer (repairs, relocation, service) which you can complete and we will add you to our list and prioritise this work appropriately as and when it’s safe to do so. Our webshop is live and you can purchase 95% of all our showroom products. If you spend over £50 you get free delivery

🔧 For customers with technical issues please send these to and we can find the most suitable course of action to assist in these difficult times.

🥰 If you are looking to purchase a hot tub or planning one for the future the team are working behind the scenes and can assist every step of the way.

We will of course be constantly monitoring the situation which is changing rapidly to ensure that our number one priority is the safety of our employees & customers.

Stay safe everyone and please contact us if you or anyone else needs our support, both hot tub related or anything else!

For all live company updates please follow our Facebook page. This Facebook page will be updated daily

Fast Growing North Wales Hot Tub Business set to Expand…Again!

ONE of the UK’s largest hot tub firms will double in size and target £2million turnover this year.

UK Leisure Living unveils a new Swim Spa showroom in the coming weeks, expanding its Mochdre base to more than 5,500 sq ft.

Managing director Gareth Jones also confirmed the company’s acquisition of Carbon Zero Renewables in St Asaph; now all solar, leisure and hot tub services and sales will form part of the same group.

Gareth says UK Leisure Living – listed in the top five businesses in North Wales and 21st in Wales at the recent Fast Growth 50 Awards – is aiming to increase sales of hot tubs by 30%, in capitalising on a boom in the market.

Having returned from a conference and exhibition in Florida, he has witnessed first-hand the product’s emergence in the US and looks forward to a positive 12 months after a challenging year.

“We have sold more than 400 hot tubs over the last two years, but I think the consumer uncertainty around Brexit, and the investment we made last year, saw us experience some transition,” said Gareth, who was named Businessman of the Year at the latest Welsh SME Business Awards.

“We still did well but I’m always striving for better and am confident with the new Swim Spa centre in place we will achieve £2m turnover.”

He added: “The Swim Spas are quite unique and can range from 12-24ft in length, making them popular with swimmers and for resistance training.

“There are jets at one end, and they can be very powerful because the technology is incredible – perfect for the next Michael Phelps!

“People are more than welcome to come along and wet test them, and there has already been a lot of interest in anticipation of the opening of the extended showroom.”

The new-look facility at the Old Creamery on Station Road will hold more than 30 hot tubs and Swim Spas in total, as well as including showers and changing cubicles, an area for children and families to relax, decking and renewable energy displays, a kitchen and offices.

Preparations are also underway for the second North Wales Hot Tub Expo in May, following the success of last summer’s event.

“It’s all about the customer experience, that’s paramount to everything we do because people don’t want to be given the ‘hard sell’ or rushed into making what is an important decision,” said dad-of-one Gareth.

“The Swim Spas in particular, are an attraction, there is a lot of buzz around them and many people have never seen one before. It’s something a little different and we are excited to have them on display.”

He added: “There is a lot of scope for development in this sector, in tandem with the tourism market in North Wales, so we will be looking to take advantage of that in the coming months.

“We have some exciting partnerships to reveal, and growth will include new staff and further improvements, so it’s going to be a good year.”

For more information on UK Leisure Living, visit and follow @ukleisureliving on social media.

Hot Tub Headrests

Damaged hot tub pillows, Its probably the biggest warranty issue for hot tub manufacturers and the most bugging thing for hot tub owners. The truth is, its inevitable that a soft, rubber/vinyl item, in a warm, damp & chlorinated environment will eventually deplete. The main problem being the chlorination of hot tub water in affecting the condition of the spa pillows. As you may know, Chlorine attacks everything, whether its skin, lungs, eyes or even rusting metals. So, when a soft vinyl spa headrest is enclosed in a chlorinated environment, the laminate on the pillows breaks up and eventually the internal rubber will start to flake off. So what can you do ?

Well, we sometimes recommend removing headrests from the hot tub when it is not in use, this obviously removes them from the damp, chlorinated environment, prolonging their life. The one issue that arises from constantly removing headrests is the lugs on the back ripping off upon removal, this means the pillow cannot be secured properly, so if removing headrests, you must be careful and ensure the lugs do not rip. If this is too much of a hassle then we try to reinforce the idea of leaving the spa cover off for 10-15 minutes after chlorination, this gives time for the nasty chlorine gases to disperse in the air, not directly onto the hot tub cover or headrests.
So, your hot tub pillows are totally unusable and are flaking into the water, what now ? Well, you really need to remove them totally, or purchase new ones. Headrests have always been a high-cost spare on hot tubs, due to their specialist moulds and variation, meaning manufacturers can charge astronomical prices. So, it would be sensible to look after the pillows whilst they are still usable, saving money in the long-term.

National Award for Hot Tub Boss

Gareth Jones, Managing Director of the Carbon Zero Group, was named Businessman of the Year at the Welsh SME Business Awards, held at The Exchange Hotel in Cardiff.

In what has been a challenging period for UK industry, the Mochdre-based retail and tourism pioneer has bucked the trend and enjoyed a solid 12 months, matching record-breaking sales of the previous year.

Gareth wants to build on that in 2020 and push turnover over £2.5million following a period of investment in his workforce and facilities. He also has big plans for their hot tub showroom at the Old Creamery on Station Road.

“It’s an absolute honour to win this award, it was a big surprise, so I’m really thrilled,” said Gareth, a qualified civil engineer and the youngest ever President of the Federation of Master Builders.

“I’ve been fortunate to win prizes in the past but this one feels particularly sweet as it’s been a tough and uncertain year for business in the UK.

“We’ve felt that as well, but by working together and with the support of our incredible, loyal customers we’ve been able to achieve good results.”

He added: “There has been investment here in Mochdre and there will be more in the months ahead, so we are entering an exciting new era for the company – to have received this prize shows we are on the right path.”

As well as the Solar Energy division, hot tub showroom and composite decking side of the Carbon Zero Group, Gareth also owns the revolutionary groundscrew solutions firm, Stop Digging! North Wales and the North West.

Each service complements the next, and with satellite hot tub sites in Abergele and Porthmadog proving popular, the dad-of-one says the firm will continue to have a positive effect on the region’s tourism and leisure economy.

Their place among the biggest hot tub businesses in the country is also secure, having again been nominated in the Spa Retailer of the Year category at the UK Pool and Spa Awards, and for a prestigious SME National Business Award at London’s Wembley Arena in December.

“We have found a good blend and all aspects of the company are firing on all cylinders,” said Gareth.

“We try and stay ahead of the game by being a little but unique and stealthy, which gives us flexibility and puts the customer at the heart of every decision.

“It’s worked well for us, and I’m confident with the improvements made this year we can grow further in the months ahead.”

One of the highlights of the calendar was Wales’ first hot tub expo, and next summer’s looks set to be even bigger and better.

“We had such a good turnout that next year’s event will be even more of a celebration, for new and existing customers,” he said.

“Thanks to everyone who has supported us, and to the Welsh SME Awards for presenting us with this trophy – it’s fantastic.”

A leading leisure firm is celebrating its anniversary with record profits and plans for national expansion.

A LEADING leisure firm is celebrating its anniversary with record profits and plans for national expansion.

And it is double delight for UK Leisure Living boss Gareth Jones, who was this week announced as a finalist in the Businessperson of the Year category at the prestigious SME Business Awards.

The North Wales company has grown significantly in the last four years, employing 12 staff in Mochdre and St Asaph. 

Managing director Gareth has taken an organic approach, introducing a hot tub sales showroom and maintenance service, composite decking and now the revolutionary groundscrew solutions arm, Stop Digging! North Wales and the North West.

With plans to push turnover over £2million in the next 12 months and increase the workforce to 20 employees, they have enjoyed their “best ever year” of sales and look forward to celebrating the birthday with more good news in the weeks ahead.

“We are honoured to have won many prizes over the years, but to be nominated for an SME Business Award is incredible, I am delighted,” said Gareth.

“We have enjoyed a brilliant four years and it looks set to continue given the amazing start we had to 2019, enjoying great sales and welcoming hundreds of visitors to the UK’s First Ever Hot Tub Expo.

“Immediate plans are to keep growing, and we are looking at possible expansion of the premises, but ultimately our vision is to continue supporting the tourism and leisure economy in North Wales and retaining our position as one of the biggest hot tub retailers in the UK.”

UK Leisure Living now has tubs on display in Abergele and Porthmadog at satellite locations and is looking for Stop Digging! installer partners in the north west, Cheshire and Shropshire.

The decking side of the business is also booming, and he plans to take on five staff to meet demand in that area over the next two years. 

“Between these three areas of the business it’s a very exciting time,” said Gareth, a qualified civil engineer and youngest ever President of the Federation of Master Builders.

“They all complement each other and give us a very positive outlook for the future because we are not reliant on one sector to supply all of our income.”

Gareth added: “We’ve always been that little bit different and like to challenge ourselves and our suppliers and partners, so we can all improve and grow together; there are always new and better ways of doing things.”

With preparations already underway for the 2020 Hot Tub Expo and customers enjoying a Hawaiian Luau in past days to mark their business birthday, the team at UK Leisure Living is looking to set new records in decking, groundscrew and hot tub sales in the run up to Christmas.

“If we carry on as we have so far this year, especially on the hot tubs side, we are aiming to grow by a further 30%, and that’s after nearly doubling turnover last year,” said Gareth.

“We could not do any of this without our loyal customers and supporters, so from all of us I thank you all. We are having our best year ever and are confident we can do even better. We look forward to supporting our hot tub family for many years to come”

For more on UK Leisure Living, follow them on social media or visit

Bubbling Success as Hundreds attend Wales’s First Hot Tub Expo

The area’s BIGGEST Hot Tub Retailer held at the weekend, Wales’s First Hot Tub Expo. Hundreds of Hot Tubbers passed through the door, as they listened into seminars and grabbed a bargain. Gareth Jones Managing Director of UK Leisure Living commented ” Wow what a weekend and I am so proud of the team putting on a great show. We welcomed hundreds of people through the door and it was a pleasure talking hot tubs with them.

Over the weekend seminars were held daily by Kevin Sanger of Elite Spas, as well as Dorian Davies from Darlly Europe. Gareth Jones MD delivered two presentations daily. Gareth commented further ” It was great delivering the seminars and passing our expert knowledge on to guests. We had great feedback on the event and everyone learned something. I would like to thank Kevin and Dorian for their support and all the great people who attended and made the event such a success”

The company also launched a few new products at the Expo including a new Tablet that kills bacteria in hot tub pipework and a new system to alleviate the use of yellow frog cartridges that can become costly.

The retailer was crowned a Gold Award Winning Retailer in 2018 at the UK Pool and Spa Awards. As well as the Wales Startup Award winner for two categories inc Retailer of the Year and North Wales Business of the Year. The company has gone from strength to strength over the last few years and is now established, as one of the Biggest in the UK by volume sales. There showroom is also one of the Biggest in the UK by tubs on the Floor.